Refund policy

  • 90-Day Money-Back Guarantee (One-Time Purchases Only):

    • A 90-day money-back guarantee applies strictly to one-time purchases, valid from the date of delivery. If you are not satisfied with your purchase, you may request a refund within this 90-day window.

    • Recurring subscription orders are excluded from the 90-day money-back guarantee.

  • Return Conditions:

    • Because dietary supplements are classified as health and wellness consumables, physical returns are generally not accepted unless specifically requested for quality assurance, batch testing, or product improvement.

    • In the rare event that a return is requested by the support team, return shipping labels are provided only for addresses within the contiguous United States. International orders and remote territories are not eligible for return shipping labels and do not require physical returns.

    • In certain special circumstances, photographic evidence showing proof of product disposal may be requested in lieu of physical return to prevent misuse.

  • Refund Processing Time:

    • Once a refund has been issued, it is processed back to the original method of payment:

      • PayPal: Typically credited immediately (transactions funded by eCheck require check clearance before processing).

      • Credit / Debit Cards: Typically require 7 to 14 business days to reflect on your statement, depending on your card issuer's billing cycle.

    • Customers are advised against initiating chargebacks through payment processors, as bank dispute investigations can delay resolution for 75 days or longer.

  • Cancellations and Order Modifications:

    • Orders enter automated fulfillment processing quickly (typically within 12 hours of placement). Once an order has entered fulfillment, it can no longer be modified or canceled.

    • Subscription members may manage future renewal dates, skip shipments, or cancel their subscription via customer portal self-service prior to scheduled renewal; canceling a subscription does not automatically cancel or refund already processed orders.