Privacy policy

  • Information Collected:

    • Device Information: When you browse the store, information about your device is automatically gathered, including web browser details, IP address, time zone, installed cookies, referral sources, search terms, and interaction metrics.

    • Order Information: When placing or attempting an order, information collected includes your full name, billing address, shipping address, payment details (credit card number), and telephone number.

    • Customer Service & Chat Interactions: Interactions with support staff or AI customer assistance tools may record user-provided contact details, conversational text, and communication history.

  • Use of Personal Information:

    • Order Information is utilized primarily to fulfill purchases, verify payment transactions, arrange carrier dispatch, and generate invoices or confirmations.

    • Information is evaluated to detect potential risks, suspicious activity, and fraud.

    • With appropriate consent, data is used to provide relevant product updates, targeted promotional materials, and store announcements.

    • Technical analytics are leveraged to evaluate user navigation and refine platform performance.

  • Sharing & Third-Party Processors:

    • Information is shared with essential third parties supporting core operational functions (such as e-commerce platform infrastructure, payment gateways, fulfillment centers, and analytics partners).

    • Data may be disclosed when required by applicable law, search warrants, court subpoenas, or to protect corporate and customer rights.

    • Mobile phone numbers and SMS opt-in consent records are strictly kept confidential and are never sold, rented, or shared with third parties for their independent marketing purposes.

  • User Rights & SMS Marketing:

    • In compliance with applicable regulations (such as CCPA, GDPR, and PDPA), users hold rights to request access, correction, or deletion of their personal information, as well as opting out of automated marketing.

    • Subscribers to SMS alerts may opt out at any time by replying "STOP" to any message received.